Privacy Policy

1. Scope and Application

A One Center (“Company”, “we”, “our”, or “us”) is the authorized reseller of Nooky Chocolate, a brand owned and operated by Urban Nutrition Pvt Ltd, India. This Privacy Policy explains how we collect, use, disclose, and protect personal information of individuals (“you”, “your”, “Users”) who engage with us through our online and offline sales platforms in Nepal.

This Policy is applicable to all customers who access or use our services in Nepal including but not limited to online orders, direct purchases, and communications with A One Center for the purchase of Nooky Chocolate products.

By engaging with our services, you consent to the terms of this Privacy Policy.

2. Commitment

We are committed to protecting the privacy and personal information of all our customers in Nepal. Whether you are purchasing from us, making an inquiry, or browsing our offerings, your data will be handled with utmost care and confidentiality.

3. Collection of Information

We may collect the following types of information:

a. Personally Identifiable Information (PII):

  • Full Name

  • Contact Number

  • Email Address

  • Delivery Address

  • Date of Birth (optional)

  • Communication records and preferences

This data is collected when you place an order, fill out a form, contact us via phone or email, or provide feedback.

b. Non-Personal Information (NPI):

  • IP Address

  • Device and browser information

  • Referring website details

  • Order behavior and preferences

Cookies and similar technologies may be used to collect non-personal data for analytics and performance optimization.

4. Use of Information

Your information will be used for the following purposes:

  • To fulfill and deliver your orders

  • To confirm transactions and send updates

  • To respond to inquiries and offer support

  • To personalize your experience and offer promotional content (if opted in)

  • For internal auditing and data analysis to improve services

  • To comply with local legal obligations (if any)

We do not sell, rent, or trade your personal data.

5. Sharing of Information

Your information may be shared with:

  • Delivery and logistics partners for product fulfillment

  • Urban Nutrition Pvt Ltd (India) to coordinate supply and customer service

  • Third-party service providers (like payment processors)

  • Legal and regulatory authorities when required by law

We ensure that all third-party partners adhere to reasonable privacy and security standards.

6. Data Storage and Retention

Your data may be stored:

  • On secure servers managed by A One Center and our payment/service providers

  • In encrypted local databases, secure email systems, or cloud storage services

We retain your data as long as it is necessary for business or legal purposes, after which it is securely deleted.

7. Security Commitment

We implement appropriate technical and organizational measures to safeguard your data. However, due to the inherent risks in data transmission and storage, we cannot guarantee absolute security.

Users are advised to take caution while sharing sensitive details online and keep their communication devices secure.

8. Payment Information

We use secure third-party payment processors. A One Center does not store or process your card/bank details. All payment information is encrypted and handled per PCI-DSS compliance by our payment gateway providers.

9. Cookies and Tracking Technologies

Cookies may be used for:

  • Session management

  • Analytics

  • Personalization
    You can disable cookies from your browser settings, but it may affect your browsing experience.

10. Social Media and External Links

We may use Facebook, Instagram, TikTok, and other platforms to promote Nooky Chocolate Nepal. This policy does not govern external sites or social media platforms. We recommend reviewing their privacy practices separately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon being posted on our platform or communicated through your preferred contact method.

12. Grievances and Contact

For any questions, complaints, or data access requests, please contact:

Grievance Officer – A One Center (Nooky Chocolate Nepal)
Name: Aryant Katuwal (Grievance Officer)
Email: aryantkatuwal7@gmail.com
Phone: +977 9862683849
Hours: 10:00 AM to 4:00 PM, Sunday to Friday (excluding public holidays)

Second Grievance Officer – A One Center (Nooky Chocolate Nepal)
Name: Manish Giri (Second Grievance Officer)
Email: manishgri333@gmail.com
Phone: +977 9701991161
Hours: 10:00 AM to 4:00 PM, Sunday to Friday (excluding public holidays)

 

13. Governing Law

This Privacy Policy shall be governed by the laws of Nepal. In case of conflicts, relevant provisions of the Electronic Transactions Act, 2063 (2008) and Consumer Protection Act, 2075 (2018) shall apply.